How It Works
Fortunately, through engaging TokenEx, we can provide any number of different strategies for handling the contact center desktop. The most widely used solution we implement today for our customers leverages pin-pad devices that support Point-to-Point Encryption (P2PE). These pin-pad devices, (think Magtek, Ingenico, Verifone, ID Tech, or other), connect to the USB port on a desktop and have a keypad for entering payment card data. As the payment card data is entered into the device, it is encrypted using public key cryptography before entering the contact center desktop rendering it unreadable by anyone except TokenEx. Once the pin-pad submits the encrypted data through the desktop it is sent to TokenEx where it will be tokenized, vaulted, and secured. TokenEx will return the token to be used within the form fields the contact center agent is using so the desktop now only deals with tokens – taking it completely out of scope for PCI compliance.
While we attempt to explain this as plainly as possible, the best way to understand how this particular desktop solution works, the best way is to contact TokenEx for a deeper dive. For your purposes today, know that there are solutions we will provide to help with contact center desktops.