Visibility is a very important, yet rarely provided by service providers today. By partnering with TokenEx, our customers understand that we embrace visibility and transparency across all aspects of our business.
The TokenEx Customer Portal gives you the ability to monitor, control, and manage your TokenEx account. It provides visibility into utilization of our platform, including vaulted record volumes, API calls usage statistics, and error details. It also provides capabilities for managing IP whitelists and API keys, as well as adding data vaults to your account. The portal gives you the power to view, control, and make instant changes to your account settings without having to create support tickets.
While the TokenEx Support Team can make any account changes for you as needed, you can use the Customer Portal for monitoring and making changes on your schedule. The TokenEx Customer Portal is just one more aspect of our effort to provide exceptional levels of customer support and satisfaction through either one-to-one consulting or self-service processes.
To make the day-to-day management of your vaults 24×7 self-service, the TokenEx Customer Portal provides:
- Platform Usage by Method
- Platform Usage by Week/Month
- Token Count
- Log Viewer
- Service Status
- Private Secure Messaging
- IP Whitelist Management
Data Vault Creation * access management